Product Returns & Exchanges
If you’d like to exchange your item(s) or are unsatisfied with your order for any reason, please email us at help@getrejoova.com. We will provide you with instructions on how to initiate your return or exchange. Please note that products can be returned within 14 days of purchase if they are unopened and in resellable condition. Refunds will only be processed once we receive the returned products.
Travel and Subscription Adjustments
If you plan to travel, please adjust your subscription shipping dates in advance to ensure you receive your product either a week before your departure or after you return. This will help avoid exposure to adverse weather conditions or potential theft. Rejoova cannot issue refunds for products damaged by weather or stolen from an unsecured location.
Undeliverable Orders
If your order is returned to us as undeliverable due to an incorrect address, you have two options:
- Reship the order for n additional reshipment fee.
- Refund the order, minus the original shipping cost.
NOTE: Shipping fees are non-refundable for all orders.
Subscription Cancellations and Address Changes
Subscriptions must be cancelled before the next order is processed by going to https://getrejoova.com/my-account/. Likewise, address updates must be made before the next order is processed. If you cancel your subscription or change the address after the order has been processed (i.e., your card has been charged), we may not be able to cancel it. Please contact help@getrejoova.com immediately. Note that in most cases, the orders will have already shipped as our carriers typically pick up early in the day. Unfortunately, we cannot cancel or change the shipping address on an order once it has shipped.
Shipping
General Information
Orders placed on Rejoova.com are shipped via our carriers Mondays and Wednesdays. Our carriers do not pick up on weekends or holidays. Orders placed AFTER 9:00 AM EST are normally included in the next schedule of shipment.
Delivery & Time in Transit
Rejoova ships from our office in Connecticut. Transit times vary based on destination. Typical transit times for Domestic orders are 3-5 business days. Typical transit times for International orders are 5-10 business days. If you find that carriers take longer for your particular destination, we recommend adjusting your ship date to allow extra time.
Address Changes / Cancellations
If your card has already been charged for your recurring subscription any address changes to your subscription will take effect on future orders. Once your order is placed (i.e. your card has been charged) an address change or cancellation may not be possible. Reach out to us as soon as possible. Our team will do their best to update your order prior to carrier pick up. Please note that we are not responsible for orders mis-shipped due to an incorrect address. Unfortunately, we are not able to refund or reship mis-shipped orders.
To change the address for your recurring subscription please login to the subscription portal and click on “My Account” https://getrejoova.com/my-account/ If you have multiple subscriptions going to the same address, you must update each subscription separately.
Hotel & Temporary Destinations
While we’re happy to accommodate shipping to travel destinations, at Rejoova, we kindly advise against shipping to Hotels, AirB&Bs, and other temporary locations. Because transit times can vary and handling after delivery may not be reliable, we want to ensure your items reach you as smoothly as possible. If you’re planning a trip, we recommend placing your order at least 2 weeks before your departure date. If that’s not feasible, don’t worry! You can always order with us upon your return. For subscribers, simply adjust your ship date to ensure your items arrive in time, or consider ordering extra refills to bring along for your journey. Please note that orders sent to hotels and temporary destinations cannot be refunded if they arrive after your departure or are misplaced post-delivery. Your satisfaction is our priority, so feel free to reach out if you have any questions or concerns.
Stolen / Undeliverable Orders
Once the carrier confirms delivery, we’re unable to reship or refund orders. At Rejoova, we understand the importance of receiving your package safely. While we strive to ensure smooth delivery, we kindly remind you that we cannot be held responsible for packages stolen from the confirmed delivery location. Your peace of mind matters to us, so we encourage you to consider the security of your delivery destination. If you’re concerned about the safety of your residential address, we recommend shipping to an alternate location such as a trusted business or mailbox service. In the event that a shipment is returned to us as undeliverable, please note that additional shipping fees may apply for resending. We’re here to assist you every step of the way, so please don’t hesitate to reach out if you have any questions or need further assistance.
Damaged Orders
We take great care in inspecting all products before they leave our facility; however, we are not liable for any damages that occur during shipment. If your item arrives damaged, we recommend promptly filing a claim with the shipping carrier. Please contact our customer service team within 7 days of receiving your order for assistance, but please note that we do not offer refunds or exchanges for damages caused during shipping.